KPI mapping and response planning
Define what each measure means, how it is calculated, where its data comes from and who acts when an agreed threshold is crossed.
Deliverables: KPI dictionary, ownership map, review cadence and response rules.
Standard by Obsidian Axis Group
Operational documents your team can execute.
Connect the measure, the instruction, and the response. Standard helps warehouse and distribution teams turn technical documents and operating knowledge into usable work instructions, KPI response rules, runbooks, and exception guidance.
Start with one workflow, one department, or a defined workstream. Agree on the owners and the conditions for acceptance before the writing begins.
Where we help
The numbers exist.
The next action is unclear.
Leads answer the same questions every shift. Technical specifications describe the system but leave users unsure what to do. Procedures fall behind configuration changes. Exceptions wait because nobody owns the next decision.
Standard connects the measure, the instruction and the response so people can use the information where the work happens.
Four service areas
From operating knowledge to daily execution.
Technical documents to operational instructions
Translate WMS specifications, configuration notes and implementation documents into role-specific steps, system actions and completion checks.
Deliverables: source-to-instruction mapping and verified work instructions.
SOPs, runbooks and handoffs
Create missing procedures and repair outdated or overly complex guidance. Define ready conditions, action owners and what makes the output usable by the next team.
Deliverables: task instructions, condition-triggered runbooks and handoff requirements.
Exception handling and escalation
Make the response explicit when normal work breaks: trigger, recovery steps, decision authority, escalation and re-entry conditions.
Deliverables: exception decision trees, escalation maps and a reviewed gap log.
The method
Delete before we write.
Verify before we deploy.
01 Interrogate
Observe the work, review sources and identify missing decisions.
02 Delete
Retire obsolete or duplicate guidance with owner approval.
03 Simplify
Write usable steps and verify them against intended behavior.
04 Accelerate
Put approved guidance within reach and validate it with users.
05 Automate
Scope reminders, expiry controls and routing where useful.
When a procedure and the system disagree, we investigate the intended behavior. New guidance is published through an accountable owner.
Start with one workflow that keeps breaking down.
A focused pilot gives the team a concrete standard to test before expanding the documentation effort.
What we agree before work begins
- The workflow and the people who use it.
- The source documents, system behavior, and operating decisions that must be checked.
- The client owner who can resolve questions and approve the instruction.
- The documents and exception paths included in the pilot.
- The walkthrough and acceptance checks used to decide whether the work is ready.
What you receive
The agreed work instructions, decision rules, and handoff requirements, together with a record of unresolved questions. Where included in scope, the package also contains a KPI dictionary, exception decision tree, escalation map, or review cadence.
What your team provides
Access to the current sources, someone who knows the work, and an accountable owner for decisions. When the documents and the system disagree, we work through the intended behavior with that owner before treating the instruction as approved.
How the pilot is accepted
A representative user can identify when the instruction applies, follow the approved steps, recognize an exception, and explain when the output is ready for the next team. Remaining gaps have an owner and a next action.
Remote and onsite work, training, integrations, and ongoing maintenance are scoped separately where needed.
Led by Cedric Corbett
Built around the work.
Cedric is a supply chain consultant focused on warehouse implementation and performance recovery. Standard brings that operational perspective to the instructions, measures and handoffs teams use every day.
Success is practical: the user can follow the instruction, recognize an exception and complete a usable handoff.
View Cedric's consulting background →Done means the next department can use.
What a usable instruction makes clear
Illustrative format only. The example below must be adapted and approved for the site's system, authority, and safety requirements before operational use.
Example: the carton and shipment assignment disagree
| Field | Example |
|---|---|
| Trigger | The required shipment-assignment check shows a mismatch. |
| Immediate action | Stop the affected transaction. Record the carton and shipment identifiers through the site's approved issue process. |
| Owner | The designated shipping lead assigns the issue to an authorized resolver. |
| Decision | The authorized resolver establishes the intended assignment and the correction permitted by the system and site procedure. |
| Escalation | If the assignment cannot be verified, keep the affected work outside normal processing and follow the site's escalation path. |
| Re-entry condition | The correction is verified and the required assignment check passes. |
| Handoff | The receiving process can use the carton, and the resolution is recorded where the next owner can see it. |
The instruction explains more than the normal steps. It tells the user when to stop, who can decide, and what must be true before the work continues.
Before we start
Can you work from our existing technical documentation?
Yes. Existing specifications, configuration notes, training materials, and procedures can be source material. They are checked against the intended operating behavior rather than treated as automatically correct.
Can we start with one department?
Yes. A single workflow or department can provide a useful pilot. The scope identifies the inputs and handoffs that connect it to the rest of the operation.
Do you document exceptions as well as normal work?
Yes. The agreed scope can include triggers, immediate responses, decision authority, escalation, and the conditions for returning work to normal processing.
Who approves the instructions?
Your designated owner approves the intended process and the final materials. The walkthrough identifies where users need clearer steps or where an operating decision is still unresolved.
Do you maintain the documents afterward?
Maintenance can be scoped with named owners, review triggers, and a defined update process. It is agreed separately from the initial documentation work.
Bring one example of where execution breaks down.
A KPI with no agreed response. A technical document the floor cannot use. An exception that waits for the same person every shift. Tell us what happens and who needs a clearer next step.
Send an inquiry below or book a scoping call. We will use the conversation to define the workflow, the owner, and the result you need.
Book a scoping call